---
title: "After The Booking, Can Owners Receive A Refund?"
description: "Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms."
canonical_url: "https://madpaws.brainfi.sh/articles/after-the-booking-can-owners-receive-a-refund-Uv2PTOEt8h"
md_url: "https://madpaws.brainfi.sh/articles/after-the-booking-can-owners-receive-a-refund-Uv2PTOEt8h.md"
---
# After The Booking, Can Owners Receive A Refund?

**Available on Mobile/Desktop Browser or App?** ✅ Yes, accessible on both mobile and web platforms.


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At Mad Paws, we understand that sometimes things don't go as planned. If a Pet Owner is unhappy with the service or if an incident occurs during the booking, there are steps to follow to request a refund.


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## Instructions

**1. A Meet and Greet Must Have Taken Place**

**2. Booking Paid Through Mad Paws**

**3. A Review**

* After the booking, the Owner needs to leave a poor review if the service was unsatisfactory.

**4. Report the Incident Within 7 Days**

5**. Submit a Claim**

* File a ticket with the subject line "Incident Occurred" to notify Mad Paws of the issue.


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## **Related Articles**

* [Understanding Booking Cancellation Policies](https://madpaws.brainfi.sh/articles/understanding-booking-cancellation-policies-0jGD4smoyC)
* [What is the Mad Paws Cancellation and Refund Policy?](https://madpaws.brainfi.sh/articles/what-is-the-mad-paws-cancellation-and-refund-policy-Klv4EcAzdD)
* [How to Cancel a Paid Booking on Mad Paws](https://madpaws.brainfi.sh/articles/how-to-cancel-a-paid-booking-on-mad-paws-KNuSVFjcOz)


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## **FAQs & Tips**

**FAQs**

* **How long do I have to report an incident?**

  *You have **7 days** after the booking's completion to report any issues to Mad Paws.*

  
* **Can I receive a refund if I didn’t leave a review?**

  *Leaving a poor review is required as part of the refund process.*