---
title: "A Pet Owner Missed the Review Window — What Should I Do?"
description: "Available on Mobile/Desktop Browser or App? ✅ Yes, accessible on both mobile and web platforms."
canonical_url: "https://madpaws.brainfi.sh/articles/a-pet-owner-missed-the-review-window-what-should-i-do-3bXO3BnnL5"
md_url: "https://madpaws.brainfi.sh/articles/a-pet-owner-missed-the-review-window-what-should-i-do-3bXO3BnnL5.md"
---
# A Pet Owner Missed the Review Window — What Should I Do?

**Available on Mobile/Desktop Browser or App?** ✅ Yes, accessible on both mobile and web platforms.

 

## **Overview**

Reviews help Pet Owners share their experience and build trust within the Mad Paws community.

If a Pet Owner can no longer access the review link, Mad Paws may be able to assist.

**Please note:** This article applies to **one-off bookings only** and does not apply to Recurring Weekly Bookings (RWB).


---

## **What to Do**

The review option remains available until the booking is marked as completed.

A booking is marked as completed when:

* The Pet Owner manually confirms the end of the booking; or
* The system automatically marks the booking as completed **7 days after the booking end date**.

Once the booking is completed, the review link expires and the Pet Owner can no longer submit a review through the platform.

If a Pet Owner missed the review window but would still like to leave a review, please ask them to contact **Mad Paws Support** or reach out on their behalf. Our team may be able to assist with posting the review on their behalf.


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## **Related Articles**

* [How To Write A Review](https://madpaws.brainfi.sh/en-us/articles/how-to-write-a-review-4ecFTFBhqd)
* [Owner Guide: Post-Booking Confirmation](https://madpaws.brainfi.sh/en-us/articles/owner-guide-post-booking-confirmation-T21spdORof)
* [What Happens After A Booking Finishes?](https://madpaws.brainfi.sh/en-us/articles/what-happens-after-a-booking-finishes-QUekCxXRui)


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## **FAQs & Tips**

### **FAQs**

* **Does this apply to Recurring Weekly Bookings (RWB)?**
  No. This process only applies to one-off bookings.


* **Why can't my client access the review link anymore?**
  The booking has likely been marked as completed, causing the review link to expire.


* **Can Mad Paws still help if the review link has expired?**
  Yes. Contact Support and our team can review the request.

**Should I ask the Pet Owner to contact Support directly?**
Yes. Either the Pet Owner or the Sitter can reach out to Support for assistance.

### **Tips**

* Encourage Pet Owners to leave their review shortly after the booking ends.
* Positive reviews help build trust and strengthen your profile.
* If a review was missed, contact Support as soon as possible for assistance.